d e l i v e r y

We have a 28-day return policy. All returns require a Unique Return Code. Customers have 14 days from receiving your order to request a code. You will then have a further 14 days to return your unsuitable items.  To be eligible for a return, your items must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

The fastest way to ensure you get what you want is email us at shop@emmacharles.co.uk where we can reserve the item you wish to exchange. Once the return is accepted we will ship your new item.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. Please allow for 5-10 working days from return approval to see funds into your account.